FAQs

1What’s the best way to contact your office?
Call, text, or email us! Messages received through our patient messaging app are answered during normal business hours by available team members. Our texting line is monitored consistently throughout the day to ensure all messages are answered as quickly as possible!
2I can’t make it into the office, are there other alternatives to an in-person visit?
We offer TeleHealth appointments via our free patient messaging app! Getting set up only takes a few minutes and is compatible with Apple, Android, and/or laptops and tablets! Fill out our Contact form or call our office today for details!
3What is Hepatitis C Treatment?
Today’s treatments for Hepatitis C are well tolerated daily oral therapy that you take for a prescribed number of weeks. Once you have completed your treatment, blood work is ordered by the provider to check Sustained Viral Response (SVR) after 12 weeks.
4What are some of the services offered?
Our office offers multiple services including, but not limited to: Rapid HIV and Hepatitis C testing, Medical Care, Case Management, On-site lab services, and Transportation Services. Visit our Services page for more details!
5What insurance plans does your office accept?
All services are provided by our office regardless of ability to pay or insurance status.
6How is HIV transmitted?
HIV is spread by contact with certain bodily fluids (including blood, semen, breast milk, vaginal and anal fluids) during unprotected sex or through sharing injection drug equipment. There is also a risk of transmission through contact with open wounds and/or broken skin, receiving blood transfusions with contaminated blood, and accidental needlestick with a contaminated needle (cited source: www.cdc.gov).
7What is the difference between HIV versus AIDS?
HIV (Human Immunodeficiency Virus) is a virus that attacks the cells in your immune system and can lead to AIDS (Acquired Immunodeficiency Syndrome), if left untreated. AIDS is the late stage of HIV infection that occurs when the body’s immune system is badly damaged because of the virus (cited source: www.hiv.gov).

The only way to know your status is to get tested. Testing is quick and simple, with rapid testing results available in as little as 15 minutes! Call or stop by our office today for your free test!
8What is PrEP?
Pre-exposure Prophylaxis (PrEP) is an oral medication taken daily by people who do not have HIV to prevent contracting HIV from sex or injection drug use. PrEP is available for all individuals regardless of gender or sexual preference and is highly effective when taken as prescribed. Contact our office today for more information!
9Where can I get free condoms?
We provide free condoms in our office as well as condom education. We can also provide you with additional local resources for free condoms if needed!

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